"Nonviolent Communication℠ remains the most effective approach to navigating conflict that I know of. With laser point precision, it breaks down and identifies each
base element of communication ... helping people to sort through the often chaotic stew that is cooked up in the coming together of people's various beliefs, attitudes and desires. "Our repertoire of words for calling people names is often larger than our vocabulary of words that allow us to clearly describe our emotional states" says Rosenberg. Emotions typically run high in conflict situations and when people don't have the language to articulate their feelings and what fuels them with
accuracy and precision, which they often don't, it's like being on a stormy sea with no one at the helm; people get tossed about on the waves, sails get ripped and the relation-ship runs aground in a hurtful place that is a long shot from where it might have landed." ~ Rachelle Lamb
